Online chat support is open seven days a week from 9:00 a.m. to midnight. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Here youll be provided with your account details. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. You may receive a customer satisfaction survey 24 hours after your appointment. Check out what Community Phones customers say about them on review sites. You must have JavaScript enabled to use this form. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Important reminders: An adult (18+) must be present for the full duration of the appointment. - At Aug 4th at 11:45am there was no tech and no call. possibly compatible with other network providers. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. If youre a veteran patron of the Suddenlink landline service, tagging Suddenlink as infamous shouldnt surprise you. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Open a blank MS Word or Google Doc document. Our wait times averaged one to five minutes, with one lasting 15 minutes. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. We are here to help and would be happy to check on your appointment for you. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Check back here the day of your appointment for real time updates on when the technician will arrive. Check what Community Phone customers have to say about their service. You can . loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers Cancel Suddenlink Services in the Blink of an Eye. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Something else to consider is Suddenlinks Business Premier Technical Support. This cost is based on what equipment you have used. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. You can email the site owner to let them know you were blocked. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. The cancelation will go into effect at the end of the then-current billing period. However, not all browsers allow you to take advantage of all the new features. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. We had been up and watching for him since before 7:00am. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Standard installation is not offered. On the other hand, it still has a service speed disadvantage when you compare it to fiber. All rights reserved. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Then, click on the account details option. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Do the right thing and at least call (or do it in person). Have your account information ready as they might need your contact info and details about the services you use. No, youre not eligible to receive a prorated Suddenlink refund. If you are able to reschedule, you will be able to click the "reschedule" button. Ape need Modem and router for suddenlink, Doesn't know anything about it. Click on the appointment block on the schedule to launch the popup menu. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. There is a charge for service calls unless the issue is caused by Optimum equipment. I hope that someone shows up on Tuesday. Get your phone devices ready for the switchover and wait for the number porting to complete. Privacy Policy. I cant say enough good about this company! Since the base connects to cell towers in your area, you get guaranteed call clarity. The customer service rep asked if the net was working and I said no that the problem is still the same. , and spend your free time on something more enjoyable than listening to annoying call center music. Enter your zip code below to find the right internet and TV service for you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Produce and print a label Click hereand type in your information. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. Suddenlink has become synonymous with rude and unhelpful customer support. Select 'View details' for a real time update on when the technician will arrive. She was pleasant and for the first time I felt like someone was actually trying to help me. Call Suddenlink customer service at: 877-694-9474. on the monthly service fee. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. - I had to wait 7 days before an appointment was avilable. - At 8pm there is still no tech and no phone call. That you could make it resolved in a few days is wonderful. This will serve as proof in case the equipment is misplaced. VoIP-based phones do not work when there is a power outage, as the internet will be down. Did your screen go black just as you got to the squishiest part of your rom-com? I then chose the "call you when you are next in line" option. Thank you for the opportunity to help with something so precious. , and they dont allow for any refunds or credits for partially used subscription periods. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Will I be charged an Early Termination Fee on Suddenlink? You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. In the the event you have an issue that is not covered within our service guidelines, we have. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. Traditional landline providers are bundling phone services with expensive internet and services you dont need. This will surely increase the credibility of your complaint. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent. , many of which have to do with billing issues. I show no missed calls, there were 3 of us home. Performance & security by Cloudflare. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Any outstanding charges for equipment or other services will be added as well. Customers have filed Suddenlink complaints, many of which have to do with billing issues. Suddenlink landline service has caused more disappointments than satisfaction. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Attach the label One return label must be attached per box. Should You Stick With Suddenlink or Switch to Frontier? Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. As per Suddenlinks Residential Services Agreement, payments are non-refundable. Feel free to drop us another DM for further assistance. Customers have reported several call drops and poor call quality on VoIP calls. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. Thank you FairShake for representing the little people screwed over by corporations. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Cloudflare Ray ID: 7a10c1ed1815a023 Did your connection drop just as you were about to headshot some chump in Fortnite? Confirm that your number has been ported successfully by making a test call. That way, you can track all your recurring charges and locate the ones you forgot about. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. {{appointmentCancelSelected.labelDuration}}. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Head over to our Optimum customer service guide to learn more. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Sit back and relax while we do the work. Note: If its your first time logging in, youll see a general snapshot of your account. Check for Outages . If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Stay updated on the latest products and services anytime anywhere. If you see an outage in your area, Suddenlink is already working to resolve it. Mark your install date on your calendar and plan to be home. Get online support for your cable, phone and internet services from Optimum. Otherwise, youll be calling when you should be sleeping or working. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! To cancel your Suddenlink Subscription, follow these easy steps: 1. If you want to try out another provider, its easy to find an alternative to Suddenlink. 3. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. ^Greg" While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. Call Suddenlink at 1-866-659-2861 and ask about your options. {{hr}}:{{min}}{{daySlot}}, Your Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Log into your account. This will continue until you cancel your account. The account can also be seen on any of your past bills from Suddenlink. There are early termination fees that are based on the type of. constantly changing schedule cannot plan anything outside of work. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. Also, they provide a deal of thirty (30) days money-back guarantee. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. We went over my phone number, and how to find the house. Be sure to include the date in the file name for easy reference. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. She said they would take that into consideration and changed the topic. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click on the 'Account Information' button. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. We can also help you cancel those, too. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. By selecting Accept all, you consent to our use of Cookies. We strongly recommend that you upgrade to a more current browser. Canceling Service is a nightmare. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Depending on the type of installation selected (standard vs premium): . Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. It applies only to the monthly fees. to cancel your appointment? There are two ways to pay your Suddenlink bill by phone. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. Click to reveal I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. All rights reserved. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss.

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